Refund terms
1. General provisions.
1. 1. This Refund Policy (the "Terms") governs the return of services and goods on the website www.chickimap.com (the "Website"). The Buyer confirms having read the Terms during registration or, when purchasing goods, by ticking the relevant consent box before payment. The Terms are also publicly available in the footer of the Website.
2. Memberships (service plans).
2. 1. Service extension. If the Buyer informs the Seller in writing about issues using the Website services, the service period may be extended proportionally by as many days as the Buyer was unable to use the services due to the Seller's fault. During Website maintenance, the term of the purchased service is extended automatically.
2. 2. Refunds. Upon written notice from the Buyer, money paid for services is refunded within 14 business days if the Buyer cannot use the purchased services due to the Seller's fault (access not granted, technical issues or disruptions caused by the Seller, etc.).
2. 3. The Seller has the right to reject a refund request if the use of the account is disrupted due to reasons on the Buyer's side (internet connection or power supply issues, etc.) or the Buyer's inability to use the Website services.
3. Digital goods.
3. 1. Digital goods (PDF files) that are delivered to the Buyer immediately after payment are non-refundable, as their supply begins without delay.
3. 2. Before placing the order, the Buyer ticks the relevant consent box and thereby expressly agrees that the supply of the digital goods begins immediately after payment, and acknowledges that in this case the Buyer loses the right to withdraw from the contract within 14 (fourteen) calendar days.
3. 3. Quality defects. If a digital product does not match its description or has defects (e.g. the file does not open, pages are missing, the content does not match what is indicated), the Buyer informs the Seller by email at info@chickimap.com. In such a case the Seller provides a corrected version of the product free of charge or, if that is not possible, refunds the money paid.
4. Physical goods.
4. 1. A Buyer who is a consumer has the right to withdraw from the purchase contract within 14 (fourteen) calendar days from the day of receiving the physical goods, without giving a reason.
4. 2. Withdrawal is notified by email at info@chickimap.com, indicating the order number. The notice may be in free form.
4. 3. The returned item must include all its component parts, be undamaged and retain its merchantable appearance. The Buyer is liable for any diminished value of the item resulting from handling beyond what is necessary to establish its nature and characteristics.
4. 4. The item must be returned no later than within 14 calendar days from the notice of withdrawal. The cost of returning the item is borne by the Buyer.
4. 5. Return address – at the Buyer's choice, one of the parcel lockers located at Kedrų g. 4, Vilnius: Omniva "Vilniaus RIMI Savanorių paštomatas" or SmartPosti "Rimi Mylia". Recipient – UAB "ChickiMap", tel. +370 670 00809. Before sending, the Buyer must notify the Seller by email (clause 4. 2) – the Seller will confirm the recipient details.
4. 6. Money is refunded no later than within 14 calendar days from receipt of the notice of withdrawal, using the same payment method that was used for the purchase. The Seller has the right to withhold the refund until the item has been returned or the Buyer has provided proof that the item has been dispatched.
4. 7. If the entire order is withdrawn, the standard delivery fee paid by the Buyer is refunded together with the price of the goods. If only part of the order is returned, the delivery fee is not refunded. The 14-day right of withdrawal does not apply to digital goods included in the same order (see Section 3).
4. 8. Quality defects. If a physical item is defective or the parcel is received damaged, the Buyer informs the Seller by email at info@chickimap.com, attaching photographs of the item and the packaging. Having verified the defect, the Seller replaces the item at its own expense or refunds the money paid. The Seller has the right to request the return of the item at the Seller's expense.
4. 9. If the parcel is not collected from the parcel locker, clause 4. 8 of the Delivery Terms applies. If the Buyer declines repeated dispatch, the price paid for the goods is refunded; the fee for the delivery service already provided is not refunded.
5. Final provisions.
5. 1. A Buyer who believes their rights have been violated may contact the Seller by email at info@chickimap.com. If the dispute cannot be resolved amicably, the Buyer has the right to contact the State Consumer Rights Protection Authority of Lithuania (www.vvtat.lt) or use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr.
5. 2. The Seller reserves the right to amend or supplement the Terms at any time. The current version of the Terms, with the date of the last update, is always available on the Website.
1. 1. This Refund Policy (the "Terms") governs the return of services and goods on the website www.chickimap.com (the "Website"). The Buyer confirms having read the Terms during registration or, when purchasing goods, by ticking the relevant consent box before payment. The Terms are also publicly available in the footer of the Website.
2. Memberships (service plans).
2. 1. Service extension. If the Buyer informs the Seller in writing about issues using the Website services, the service period may be extended proportionally by as many days as the Buyer was unable to use the services due to the Seller's fault. During Website maintenance, the term of the purchased service is extended automatically.
2. 2. Refunds. Upon written notice from the Buyer, money paid for services is refunded within 14 business days if the Buyer cannot use the purchased services due to the Seller's fault (access not granted, technical issues or disruptions caused by the Seller, etc.).
2. 3. The Seller has the right to reject a refund request if the use of the account is disrupted due to reasons on the Buyer's side (internet connection or power supply issues, etc.) or the Buyer's inability to use the Website services.
3. Digital goods.
3. 1. Digital goods (PDF files) that are delivered to the Buyer immediately after payment are non-refundable, as their supply begins without delay.
3. 2. Before placing the order, the Buyer ticks the relevant consent box and thereby expressly agrees that the supply of the digital goods begins immediately after payment, and acknowledges that in this case the Buyer loses the right to withdraw from the contract within 14 (fourteen) calendar days.
3. 3. Quality defects. If a digital product does not match its description or has defects (e.g. the file does not open, pages are missing, the content does not match what is indicated), the Buyer informs the Seller by email at info@chickimap.com. In such a case the Seller provides a corrected version of the product free of charge or, if that is not possible, refunds the money paid.
4. Physical goods.
4. 1. A Buyer who is a consumer has the right to withdraw from the purchase contract within 14 (fourteen) calendar days from the day of receiving the physical goods, without giving a reason.
4. 2. Withdrawal is notified by email at info@chickimap.com, indicating the order number. The notice may be in free form.
4. 3. The returned item must include all its component parts, be undamaged and retain its merchantable appearance. The Buyer is liable for any diminished value of the item resulting from handling beyond what is necessary to establish its nature and characteristics.
4. 4. The item must be returned no later than within 14 calendar days from the notice of withdrawal. The cost of returning the item is borne by the Buyer.
4. 5. Return address – at the Buyer's choice, one of the parcel lockers located at Kedrų g. 4, Vilnius: Omniva "Vilniaus RIMI Savanorių paštomatas" or SmartPosti "Rimi Mylia". Recipient – UAB "ChickiMap", tel. +370 670 00809. Before sending, the Buyer must notify the Seller by email (clause 4. 2) – the Seller will confirm the recipient details.
4. 6. Money is refunded no later than within 14 calendar days from receipt of the notice of withdrawal, using the same payment method that was used for the purchase. The Seller has the right to withhold the refund until the item has been returned or the Buyer has provided proof that the item has been dispatched.
4. 7. If the entire order is withdrawn, the standard delivery fee paid by the Buyer is refunded together with the price of the goods. If only part of the order is returned, the delivery fee is not refunded. The 14-day right of withdrawal does not apply to digital goods included in the same order (see Section 3).
4. 8. Quality defects. If a physical item is defective or the parcel is received damaged, the Buyer informs the Seller by email at info@chickimap.com, attaching photographs of the item and the packaging. Having verified the defect, the Seller replaces the item at its own expense or refunds the money paid. The Seller has the right to request the return of the item at the Seller's expense.
4. 9. If the parcel is not collected from the parcel locker, clause 4. 8 of the Delivery Terms applies. If the Buyer declines repeated dispatch, the price paid for the goods is refunded; the fee for the delivery service already provided is not refunded.
5. Final provisions.
5. 1. A Buyer who believes their rights have been violated may contact the Seller by email at info@chickimap.com. If the dispute cannot be resolved amicably, the Buyer has the right to contact the State Consumer Rights Protection Authority of Lithuania (www.vvtat.lt) or use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr.
5. 2. The Seller reserves the right to amend or supplement the Terms at any time. The current version of the Terms, with the date of the last update, is always available on the Website.
